Privacy policy

Last Updated: April 30th, 2025

We, TRANQUILLE ÉMILE, a limited liability company with a capital of €1,000, registered with the Paris Trade and Companies Register under number 852 759 141, having our registered office at 104, rue La Fayette, 75010 PARIS, are committed to protecting the privacy of our clients and users of our website.

This privacy policy describes and explains how we provide property management services, collect, use, and process personal data obtained directly from you or through our website (“the Site”) www.tranquilleemile.com, or more generally during interactions related to the services we offer (“the Services”).

Personal data refers to any information about an individual that allows for direct or indirect identification (“Personal Data”).

We ensure strict compliance with regulations regarding the protection of Personal Data, particularly the provisions of the French Data Protection Act of January 6, 1978, as amended, the General Data Protection Regulation (GDPR) 2016/679, as well as recommendations from the CNIL (hereinafter referred to as the "Applicable Legislation").

Introduction

In this privacy policy:

  • The terms "Company," "We," "Our," "Us" refer to TRANQUILLE ÉMILE, which is responsible for processing your information.
  • The term "Host" refers to our client, a property owner who wishes to rent out or is renting out their property (hereinafter the “Property”) for short-term stays.
  • The term "Traveler" refers to the individual renting the Host’s property through the Site.
  • The terms "You," "Your," "Yours," and "Users" collectively refer to Hosts, Travelers, and, more broadly, all users of the Site.

1. PROCESSING AND PROTECTION OF HOSTS’ PERSONAL DATA

1.1. WHAT PERSONAL DATA DO WE COLLECT?

The Personal Data we collect from Hosts includes:

  • Your first and last name(s),
  • Your gender,
  • Your mailing address,
  • Your email address,
  • Your phone number(s),
  • Your banking details,
  • Any other information you may provide while using the Site or our Services.

Hosts provide us with this Personal Data directly by filling out a form on our Site, through a phone call, or by browsing the Site. We also store our communications with Hosts.

1.2. WHY IS YOUR PERSONAL DATA COLLECTED?

Your Personal Data is collected and processed for one or more of the following purposes:

  • To create a tailored commercial offer based on the information collected;
  • To create rental listings for the Property under our management;
  • To share necessary information with our subcontractors and partners involved in the services we offer (payment system, reception, cleaning, laundry, concierge, etc.);
  • To identify you in our IT system and link you to the Property under management;
  • To carry out operations related to our client management (contract tracking, invoicing, customer relations);
  • To manage unpaid invoices and potential disputes related to the use of our Service;
  • To maintain a database of users, clients, and prospects;
  • To comply with our legal and regulatory obligations.

2. PROCESSING AND PROTECTION OF TRAVELERS’ PERSONAL DATA

2.1. WHAT PERSONAL DATA DO WE COLLECT?

The Personal Data we collect from Travelers includes:

  • Your first and last name(s),
  • Your date of birth,
  • Your gender,
  • Your family composition,
  • Your mailing address,
  • Your email address,
  • Your phone number(s),
  • A copy of your identification document,
  • Your booking history,
  • Your banking details,
  • If applicable, specific categories of data such as health-related information (disabilities, allergies, etc.),
  • Any other information you may provide while using the Site or our Services.

We may also collect Personal Data from third parties. When you use our Services, you may enter the details of one or more other individuals (such as other travel participants). By doing so, you guarantee TRANQUILLE ÉMILE that the other individuals whose data you provide have been informed about this transmission and have accepted it.

2.3. WHY IS YOUR PERSONAL DATA COLLECTED?

Your Personal Data is collected and processed for one or more of the following purposes:

  • To share necessary information with our subcontractors and partners involved in the services we offer (payment system, reception, cleaning, laundry, concierge, etc.);
  • To carry out operations related to our client management (contract tracking, invoicing, customer relations);
  • To collect and analyze reviews left on the Site;
  • To manage unpaid invoices and potential disputes related to the use of our Service;
  • To maintain a database of users, clients, and prospects;
  • To comply with our legal and regulatory obligations.

3. WHAT ABOUT COOKIES?

3.1. WHAT ARE COOKIES?

Cookies are trackers made up of small sets of data stored in the User’s browser. Cookies are very useful as they allow a website to recognize you, log in when you visit a specific page, provide a secure connection to a website, and enhance your user experience by improving your browsing comfort and/or adapting a page’s content to your interests.

3.2. HOW ARE COOKIES USED?

We use cookies for operational purposes, statistical analysis and to offer you a customised experience.

Where prior consent is required for their use, the period of validity of consent to the deposit of cookies is 6 months. At the end of this period, we will ask you again for your consent.

The retention period for an audience measurement cookie that does not require consent is 13 months. However, the information collected by means of these cookies is kept by us for a maximum of 25 months, in accordance with the applicable regulations.

3.3.HOW CAN YOU MANAGE COOKIE USAGE?

When you first visit our Site, your consent to the use of cookies will be requested via a pop-up window visibly displayed at the bottom of the page.

Through the buttons “Accept All,” “Customize,” and “No, Thanks,” you will be able to accept, customize, or refuse the use of cookies via our partner Axeptio.

You can modify your choice at any time by clicking “Manage Cookies” at the bottom of our Site.

4. HOW IS YOUR PERSONAL DATA COLLECTED?

4.1. COLLECTION BY TRANQUILLE ÉMILE

We may collect your Personal Data directly from you:

  • When you request to book a Property through TRANQUILLE ÉMILE;
  • When you contact us regarding the rental of your Property;
  • When you contact us for information via the contact form on our Site, by phone, or while browsing the Site;
  • When you communicate with our teams via email, phone, or WhatsApp regarding an upcoming reservation or during your stay.

At the time of data collection, we will inform you if certain data is mandatory or optional. We will also indicate the possible consequences of failing to provide the requested information.

4.2. COLLECTION BY THIRD PARTIES

We may also obtain information about you from other sources, as detailed below:

  • Google Analytics 4 (Google Ireland Limited)
    • Google Analytics 4 is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the collected data to track and analyze the use of the Site, prepare reports on its activities, and share them with other Google services.
    • Google may use the collected data to contextualize and personalize advertisements within its own advertising network. In Google Analytics 4, IP addresses are used at the time of collection and then deleted before being logged on a server or in a data center.
    • Personal Data processed: Usage data; device information; browser information; city latitude; city longitude; number of Users; session statistics; cookies; city
    • Processing location: Ireland – Privacy Policy – Opt-out option.
  • Google Tag Manager (Google Ireland Limited)
    • Google Tag Manager is a tag management service provided by Google Ireland Limited.
    • Personal Data processed: Usage data; cookies.
    • Processing location: Ireland – Privacy Policy.
  • Pipedrive
    • Pipedrive is a User database management service provided by Pipedrive Inc., headquartered at 530 Fifth Avenue, 8th floor, Suite 802, New York, NY 10036 - United States of America.
    • Personal Data processed: Physical address; email address; various types of data as specified in the service’s privacy policy; usage data; purchase history; current location; username; last name; company name; phone number; country; profession; first name; gender; cookies.
    • Processing location: United States – Privacy Policy.
  • Typeform
    • Typeform is a survey creator and data collection platform provided by TYPEFORM SL, a Spanish company headquartered at C/ Can Rabia 3-5, 4th floor, 08017 – Barcelona (Spain).
    • Typeform may use cookies to track User behavior. Users have an opt-out option for Typeform tracking cookies available here: https://www.typeform.com/.
    • Personal Data processed: Email address; data provided during service use; usage data; last name; first name; cookies.
    • Processing location: Spain – Privacy Policy.
  • Fillout
    • Fillout is a survey creator and data collection platform provided by RESTLY INC, a U.S.-based company headquartered at 9450 SW Gemini Dr PMB 39088, Beaverton (United States of America).
    • Fillout may use cookies to track User behavior. Users have an opt-out option for Fillout tracking cookies available here: https://www.fillout.com/.
    • Personal Data processed: Email address; data provided during service use; usage data; last name; first name; cookies.
    • Processing location: United States – Privacy Policy.
  • Smily
    • Smily is a hosting service provided by SAS BookingSync, a French company headquartered at Les Chazals, 05100 NEVACHE (France).
    • Personal Data processed: Various types of data as specified in the service’s privacy policy.
    • Processing location: France – Privacy Policy.

5. WHAT ARE THE LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA?

Each processing activity carried out by TRANQUILLE ÉMILE is based on the following legal grounds:

  • The processing is necessary to comply with a legal or regulatory obligation to which we are subject;
  • The processing is necessary for the management and execution of the contract(s) between you and us.

Processing is necessary for the purposes of legitimate interests pursued by us, while naturally respecting your fundamental rights and freedoms (such processing may, for example, aim at managing and developing our business – statistics, commercial projections, etc.).

In some cases, certain processing activities that do not fall under the three legal bases detailed above may still be carried out, provided that we have obtained your specific authorization. In such cases, you will be asked to grant permission for the specific processing in question, either at the time of data collection or at the time of implementing the processing.

Finally, in exceptional cases, we may process data based on the necessity to safeguard your vital interests or those of another individual.

6. WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your Personal Data are intended for the relevant departments of TRANQUILLE ÉMILE responsible for handling your requests. We ensure that only duly authorized personnel can access your Personal Data when necessary for the aforementioned purposes.

TRANQUILLE ÉMILE commits not to transfer or sell your Personal Data to non-partner third parties.

However, we may share your Personal Data with the following third parties in compliance with applicable laws:

  • Our business partners, including service providers for reserved services or technical service providers and subcontractors (IT, hosting, email distribution, online payment providers, etc.). We take particular care to ensure that these third parties provide sufficient guarantees to ensure the protection and security of your Personal Data.
  • Rental platforms, if applicable, for the booking of Properties.
  • Authorized recipients requesting necessary data to identify and contact the Traveler, particularly in a public health crisis, provided that such data transmission aims to safeguard the vital interests of the Traveler or another person and remains limited to the strictly necessary data.
  • Real estate partners, if you have expressed interest in selling your managed Property or renting it for a long-term lease and/or mobility lease, we may also share your contact details with our specialized partners in these fields. You can contact hello@tranquilleemile.com to obtain a list of our affiliated partners.
  • Legally authorized French or foreign authorities (e.g., tax authorities, CNIL), particularly in the context of legal proceedings or requests for information disclosure.

7. THIRD-PARTY SITES AND DATA TRANSFERS

7.1. External Links

The Website may contain links to other websites operated by third parties. Please note that this Privacy Policy applies only to Personal Data collected by TRANQUILLE ÉMILE. We are not responsible for Personal Data that third parties may collect, store, and use on their own websites or applications. We encourage you to carefully read the privacy policies of any websites and/or applications you visit.

Additionally, TRANQUILLE ÉMILE is not responsible for hyperlinks leading to the Site that third-party websites and/or applications may include, even if TRANQUILLE ÉMILE has authorized the third-party publisher to place such a link.

7.2. Data Transfers to Partners

For managing customer Personal Data as a data controller, TRANQUILLE ÉMILE works with the following subcontractors:

7.3. Data transfer upon request or judicial decision

The User is informed that TRANQUILLE ÉMILE may be required to disclose collected data to any person upon the request of a governmental authority or by court order.

7.4. Data transfer in the event of a merger or acquisition 

If TRANQUILLE ÉMILE is involved in a merger, asset sale, financing transaction, liquidation, bankruptcy, or acquisition of all or part of its business by another company, the User agrees that the collected data may be transferred by TRANQUILLE ÉMILE to the acquiring company, which will then process such Personal Data in accordance with this Privacy Policy.

8. HOW IS THE SECURITY OF YOUR PERSONAL DATA ENSURED?

As the data controller of your Personal Data, TRANQUILLE ÉMILE implements all necessary technical and organizational measures to ensure the protection of your Personal Data and limits the amount of processed data to what is necessary for the intended purposes.

We have established procedures to address any suspected data security breach and will notify you, along with any relevant regulatory authorities, of a suspected breach where we are legally required to do so.

However, the security of data transmissions over the Internet or data storage systems cannot be guaranteed 100%. If you believe that your interaction with us is no longer secure (for example, if you suspect that an account you have with us has been compromised), please notify us immediately using the contact details provided below.

9. HOW LONG WILL YOUR PERSONAL DATA BE RETAINED BY TRANQUILLE ÉMILE?

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which we collected them, including to comply with legal or accounting requirements.

We retain Personal Data for the maximum durations outlined below:

9.1. Personal Data of Prospects

Personal Data of non-client prospects may be retained for up to ten (10) years from the date of collection or the last contact initiated by the prospect. After this period, we may contact you again to inquire whether you wish to continue receiving commercial solicitations.

9.2.Personal Data of Hosts

Personal Data of Hosts may be retained for up to ten (10) years from the end of our business relationship (or from the last contact initiated by you after our business relationship ended).

  • 10 years for management mandates and invoices (legal obligation).
  • In case of legal proceedings, until the complete resolution of the case.

9.3. Personal Data of Travelers

  • Personal Data of a user who made a booking request that was not completed may be retained for up to ten (10) years from the last contact between the User and TRANQUILLE ÉMILE.
  • Personal Data of a Traveler who has completed at least one booking with TRANQUILLE ÉMILE may be retained for:
    • Ten (10) years from the last contact between the User and TRANQUILLE ÉMILE.
    • Ten (10) years for rental contracts and invoices (legal obligation).
    • Ten (10) years after the end of the stay in the event of bodily harm occurring during the stay (legal obligation);
    • In the case of legal proceedings, until the complete conclusion of the procedure.

9.4. Personal Data Related to the Use of Bank Cards

Financial transactions related to the payment of purchases and fees via the Site are entrusted to a payment service provider that ensures their proper execution and security. For the purposes of the services, this payment service provider may receive your Personal Data related to your bank card numbers, which it collects and stores on our behalf. We do not have access to this data.

To allow you to make regular purchases or pay associated fees on the Site, your bank card data is stored for the duration of your registration on the Site and at least until the moment you make your last transaction.

10. WHAT RIGHTS CAN YOU EXERCISE OVER YOUR PERSONAL DATA?

As a data subject, the applicable legislation grants you various rights. These rights are not absolute, and each of them is subject to specific conditions in accordance with the GDPR and applicable national laws.

10.1. Right of Access

You have the right to obtain confirmation from us as to whether or not your Personal Data is being processed, as well as certain additional information (similar to that provided in this Privacy Policy) about how it is being used. You also have the right to access your Personal Data by requesting a copy of the data concerning you. This allows you to be aware of and verify that we are using your information in compliance with data protection laws. We may refuse to provide information if this would reveal Personal Data about another person or negatively impact another person’s rights.

10.2. Right to Rectification

You can request that we take steps to correct your Personal Data if it is inaccurate or incomplete (for example, if we have the wrong name or address).

10.3. Right to Erasure

Also known as the “right to be forgotten,” this right allows you to request the deletion of your Personal Data when, for example, there is no compelling reason for us to continue using it or when its use is unlawful. However, this is not a general right to erasure, and there are exceptions, such as when we need to use the information to defend a legal claim or to comply with a legal obligation.

10.4. Right to Restriction of Processing

You have the right to “block” or prevent further use of your Personal Data while we assess a rectification request or as an alternative to erasure. When processing is restricted, we may still store your Personal Data but cannot use it further.

10.5. Right to Data Portability

You have the right to obtain and reuse certain Personal Data for your own purposes across different companies (which are separate data controllers). This applies only to Personal Data that you have provided to us, which we process with your consent and for contract execution purposes, and that is processed by automated means. In such cases, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format or (where technically feasible) transmit your data directly to another controller.

10.6. Right to Object

You have the right to object to certain types of processing, based on reasons related to your particular situation, at any time, where such processing is carried out for TRANQUILLE ÉMILE’s legitimate interests. We may continue processing your Personal Data if we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or if we need it for establishing, exercising, or defending legal claims.

10.7. Right to Withdraw Your Consent

Where we process your Personal Data solely based on your consent, you have the right to withdraw your consent at any time. However, such withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

10.8. Right to Provide Instructions on the Use of Your Personal Data After Your Death

In France, you have the right to provide us with instructions on how to manage (e.g., retain, delete, or disclose) your data after your death. You can modify or revoke your instructions at any time.

11. HOW TO EXERCISE YOUR RIGHTS?

If you have any questions about this Privacy Policy, about how we process your Personal Data, or if you wish to exercise any of your rights, please send an email to: hello@tranquilleemile.com or a postal mail to the following address: TRANQUILLE ÉMILE - Data Protection Officer Service – 104, rue La Fayette, 75010 Paris, France.

All requests will be reviewed within the timeframes required by applicable law. However, please note that certain personal data may be exempt from such requests under specific circumstances, including when we must continue processing your Personal Data for our legitimate interests or to comply with a legal obligation. Exercising your right of access (or any other right) will not incur any fees. If your request(s) are manifestly unfounded or excessive (especially due to their repetitive nature), we will refuse to comply with your request(s) and, in accordance with regulations, reserve the right to charge a fee in such cases.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or exercise your other rights). This is an appropriate security measure to ensure that Personal Data is not disclosed to someone who is not authorized to receive it.

If you are not satisfied with our response to your complaint or if you believe that the processing of your Personal Data does not comply with applicable legislation, you may file a complaint with the competent data protection authority. The Commission Nationale Informatique et Libertés (CNIL) is the lead data protection authority for TRANQUILLE ÉMILE.

12. CHANGES TO THE PRIVACY POLICY

TRANQUILLE ÉMILE may modify this Privacy Policy from time to time to reflect changes in our practices and/or changes in applicable legislation. When we update this Privacy Policy, we will also update the “Last Updated” date at the top of the page. We encourage you to regularly review this Privacy Policy to stay informed about how TRANQUILLE ÉMILE protects your Personal Data.